Refund policy

📄 Return & Refund Policy – Omero

Returns
You have the right to cancel your order within 14 days of receiving your purchase, without providing a reason. 
After cancellation, you have an additional 14 days to return the product.

To request a return, please contact us at shopomero.info@gmail.com.
Once your return is approved, you will receive instructions on how to return your item.

---

Return Conditions
– The product must be returned unused, undamaged, and in its original packaging, where reasonably possible.
– For hygiene reasons, products that show signs of use or damage may be refused.

---

Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly delivered.

---

Refunds
Once we have received and inspected your return, the purchase amount will be refunded within 14 days using the same payment method that was used for the original transaction.

---

Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us within 48 hours of delivery at shopomero.info@gmail.com.
We will provide an appropriate solution as quickly as possible.

---

Contact Information
Omero
Email: shopomero.info@gmail.com
Website: https://shopomero.com